Return & Refund Policy
Last updated: July 2026
Return & Refund Policy
Thank you for shopping with NYVESS.
Your satisfaction is important to us. If you experience any issues with your order, we're here to help.
Returns
If you wish to request a return, please contact our customer support team before sending any item back.
Returns are accepted only after prior approval from our support team.
Please do not send any items back without receiving return instructions, as unauthorized returns may not be accepted.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of receiving your order.
To help us resolve the issue as quickly as possible, please include:
- Your order number
- A brief description of the issue
- Clear photos or videos showing the problem
Once your request has been reviewed, we will offer an appropriate solution, which may include a replacement or a refund.
Order Cancellations
Orders may be cancelled before they have been processed for shipment.
Once an order has entered the processing or shipping stage, it can no longer be cancelled.
Refunds
If your refund request is approved, the refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
Return Shipping
If a return is approved due to a damaged, defective, or incorrect item, we will provide further instructions regarding the return process.
Please do not return any item without contacting us first.
Non-Returnable Items
For hygiene and safety reasons, used beauty products cannot be returned unless they are defective or were delivered incorrectly.
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
We aim to respond to all inquiries within 24 business hours.