Refund Policy

Last updated: July 2026

Refund Policy

Thank you for shopping with NYVESS.

Your satisfaction is important to us. If you experience any issues with your order, we will do our best to help.

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Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos or videos showing the problem

After reviewing your request, we will provide an appropriate solution, which may include a replacement or a refund.

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Order Cancellations

Orders may be cancelled before they have been processed for shipment.

Once an order has entered the processing or shipping stage, it can no longer be cancelled.

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Refunds

If your refund request is approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

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Returns

Please contact our support team before returning any item.

Do not send products back without receiving return instructions from us.

Unauthorized returns may not be accepted.

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Non-Refundable Items

For hygiene and safety reasons, used beauty products cannot be refunded unless they are defective, damaged upon arrival, or incorrect.

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Shipping Costs

Shipping costs are non-refundable unless the refund is due to a damaged, defective, or incorrect item.

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Contact Us

If you have any questions regarding refunds, please contact us at:

Email: support@nyvess.com

We aim to respond within 24 business hours.